Refund policy

We offer free returns within 30 days of item delivery. Items must be in their original condition, with the original tag intact and unworn, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@analuciabeltrandiamonds.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@analuciabeltrandiamonds.com.

Analucia Beltran Diamonds reserves the right to reject any returns that do not meet the conditions specified above. In such a case, we will return these items to you. If items are found faulty or defective, it should be returned in their original packaging. Items with special order or request are not returnable.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.